Privacy Policy

iSoftwareFactory, Trackofit ("iSoftwareFactory, Trackofit","we," or "us") is committed to protecting your privacy and utilizing technology that gives you a powerful and safe online experience. This Privacy Policy applies to the iSoftwareFactory, Trackofit operated websites and applications, and governs data collection and usage. If you have questions or concerns about our privacy policy or practices, please contact us in the first instance at support@isoftwarefactory.com

The websites www.isoftwarefactory.com,www.trackofit.com, www.trackofit.in and all related mobile applications, (hereinafter "the Site") is owned and operated by iSoftwareFactory, Trackofit ("iSoftwareFactory, Trackofit, "we," or "us"). The Site provides athletic training and performance programs for endurance athletes and their coaches, and other related and supporting services offered by iSoftwareFactory, Trackofit(the "Services").

Please read carefully through all sections of this Privacy Policy. This Privacy Policy may be changed by us from time to time and the governing version will be posted on the Site. We will notify you if we make material changes to the Privacy Policy or we will provide notice to you of our changes on our website landing page. Please review this Privacy Policy on a regular basis as your use of the Site will be governed by the then-current Privacy Policy.

iSoftwareFactory, Trackofit recognizes the importance of protecting the privacy of our customers and the users of the Site. However, some uses of such information are required for us to conduct legitimate business by providing information of interest to our customers and the users of the Site.

What this Privacy Policy Covers

Unless otherwise provided herein, this Privacy Policy covers our treatment of Personal Data that we collect through your use of the Site and when you use Services provided on the Site. This policy does not apply to the practices of companies that we do not own and/or control or to people that we do not employ or manage.

Information Collection and Use

Through your use of the Services, we may collect the following "Personal Data" from you if you choose to provide it, including:

• Your name, email, date of birth and/or telephone number ("Contact Information").
• Pages and products viewed, ads that you clicked on, emails from us that you opened, browser type, operating system, IP address and device information, your mobile operating system (OS), a mobile device identifier embedded by us,or other commonly used mobile device identifier if you access the Site on a mobile device ("Analytical Information").
• Data imported into the Site from third parties such as your heart-rate, blood-pressure, or other physical response data you choose to import into the Site ("Third Party Data")
• Your age/birth date, username, password, primary sport, gender, then-current weight, profile picture, athlete type, country, timezone, phone number, date format preference, coach name, authorized third-party app and device connections, threshold heart rate, maximum heart rate, resting heart rate, heart rate zones, threshold power, power zones, threshold speed, speed zones, daily calorie goal, bike name, bike brand, bike model, bike wheels, bike crank length, bike purchase date, bike start distance, bike notes, shoe name, shoe brand, shoe model, shoe purchase date, shoe start distance, shoe maximum distance, shoe notes, notification preferences, layout preferences, unique identifiers, primary sport, and/or coaching emphasis ("User Data").
• If you choose to link your social media accounts to the Services, we may collect information related to your social media accounts ("Social Media Information").
• We do not collect any more Personal Data from you than what we have determined is needed for us to provide the Services or that you have decided to share with us to personalize the Services, and to comply with applicable laws.

iSoftwareFactory, Trackofit IS NOT A HEALTHCARE PROVIDER OR A BUSINESS ASSOCIATE OF ANY HEALTHCARE PROVIDER

How Your Personal Data May Be Used

We may use Analytical Information to improve the performance or layout of our website; to develop new services and ideas and to better administer and troubleshoot our systems.

We use your Contact information for the following purposes:

• Name - Your name is used for identification within the application and personalization of emails or notifications.
• Email - Your email may be used for purposes of password reset assistance and transactional emails such as sales, payments, and recurring subscription processing.
• Phone Number - iSoftwareFactory, Trackofit requests phone number when creating a coach account so we can contact you for onboarding and education.

We use your User Data for the following purposes:

• Unique Identifiers - We generate a unique identifier for your account as part of account creation in order to distinguish your data from other users within iSoftwareFactory, Trackofit
• & Birth Date - iSoftwareFactory, Trackofit birth month/year (and calculates age from this data) to assist with training zone creation, improving accuracy of analysis and tracking for your workouts and training.
• We use your User Data to provide you the Services. You may choose to provide more User Data to generate a more personalized experience and to maximize the functionalities of the Services.
• We use your Social Media Information for the following purposes:
• Social Media Information - Social Media Information is optionally stored at your discretion for blog post author bios and coach profile contact methods.

We may also use Contact Information, Third Party Data, User Data and other Personal Data to provide you the Services on the Site; to evaluate and improve the Services; to fulfill your requests for information; and to contact you about iSoftwareFactory, Trackofit products or services and those of our affiliates, based on the preferences you have indicated.

Information Sharing and Disclosure

Except as otherwise described in this Privacy Policy, we will not share your Personal Data with any other person or company. We will share your Personal Data to other companies or people when:

• We need to share your information to provide a product or service you have requested;
• We need to send the information to companies who work on behalf of iSoftwareFactory, Trackofit to provide a product or service to you. Unless we tell you differently, we only provide these companies the minimum amount of information that is necessary for them to assist us and these companies do not have any right to use the Personal Data we provide to them beyond what is necessary to assist us;
• We find that your actions on our website violate the Terms and Conditions of Use, any of our usage guidelines for specific services or any agreement; and
• As required to respond to or initiate subpoenas, court orders, or legal process.

Third Party Processors

To ensure that your Personal Data receives an adequate level of protection, we have put in place appropriate procedures with the third parties we share your Personal Data with to ensure that your Personal Data is treated by those third parties in a way that is consistent with and which respects the applicable laws on data security and privacy.

How long do we keep your information?

We will store your information for as long as you have an account with iSoftwareFactory, Trackofit We may keep records of transactions with you for a period of up to seven (7) years to comply with the IT requirements.

Use of Cookies

iSoftwareFactory, Trackofit uses "cookies," a small text file transferred to your device, along with similar technologies (e.g., internet tag technologies, web beacons and embedded scripts) to help provide you a better, more personalized user experience.

The Options/Settings section of most internet browsers will tell you how to manage the cookies and other technologies that may be transferred to your device, including how to disable such technologies. You can disable our cookies or all cookies through your browser settings. Please be advised that disabling cookies through either method may impact many of the Site's features.

Instructions for blocking or allowing cookies in common web browsers are provided at the links below:

• Internet Explorer
• Firefox
• Google Chrome
• Apple Safari
• Aboutcookies.org

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our websites. They include, for example, cookies that enable you to log into secure areas of our websites or make use of e-billing services.
• Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our websites when they are using it. This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily.
• Targeting cookies. These cookies record your visit to our websites, the pages you have visited and the links you have followed. We will use this information to make our websites and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Security

We will take reasonable and appropriate measures to protect it from loss, misuse and unauthorized access, disclosure, alteration and destruction of your Personal Data, taking into due account the risks involved in the processing and the nature of the personal data. However, no electronic storage method or data transmission over the Internet can be guaranteed to be 100% secure.

Commitment to Children's Privacy

The Site does not collect information from children under 18 years of age, and we do not intentionally collect information from persons under eighteen (18) years of age. Use of the Site is limited to users that are eighteen (18) years of age and older. By using the Site, you represent that you are eighteen (18) years of age or older.

Changes to this Privacy Policy

We reserve the right to change, modify or otherwise update this policy at any time. These changes or updates will be effective immediately. We may provide you notice of such changes when they are material, such notice may be given by posting on the Site, by electronic or conventional mail or by any other means by which you obtain notice of the changes or updates.

Policies of Other Websites

The Site may contain links to third-party websites not owned or controlled by iSoftwareFactory, Trackofit. iSoftwareFactory, Trackofit is not responsible for the privacy policies of any third-party websites which users may access through a third-party link. Further, these third-party websites may have privacy policies that differ from this Privacy Policy. iSoftwareFactory, Trackofit disclaims all responsibility for the privacy practices of such other third-party websites. You should read the privacy policies of each third-party website you visit to determine what information each third-party website may be collecting about you and how they intend to use such information.

RIGHT TO KNOW ABOUT PERSONAL INFORMATION COLLECTED, DISCLOSED, OR SOLD

Your Right

You have the right to request that we disclose what Personal Information we have collected about you in the 12-month period preceding your request. This right includes the right to request any or all of the following:

How to Submit a Request to Know

You may submit a request to know at email@isoftwarefactory.com

Our Process for Verifying a Request to Know

If we determine that your request is subject to an exemption, we will notify you of our determination. If we determine that your request is not subject to an exemption, we will comply with your request upon verification of your identity and, to the extent applicable, the identity of the California resident on whose behalf you are making such request. Our verification process may differ depending on whether you maintain a password-protected account with us. If you maintain a password-protected account, we may verify your identity through existing authentication practices available through your account. Prior to disclosing the requested information, we will ask you to re-authenticate yourself with respect to that account. If you do not maintain a password-protected account, or if you are an account-holder but we suspect fraudulent or malicious activity with your account, we will verify your identity to a "reasonable degree of certainty" or a "reasonably high degree of certainty" using methods we have determined are reliable for the purpose of verifying identities depending on the sensitivity of the Personal Information and the risk of harm to you by unauthorized access. In addition, you may be required to submit a signed declaration under penalty of perjury stating that you are the individual whose Personal Information is being requested.

RIGHT TO REQUEST DELETION OF PERSONAL INFORMATION

Your Right

If you are have signed up withTrackofit you have the right to request that we delete the Personal Information about you that we have collected or maintained, However, a business is not required to comply with a request to delete if it is necessary for the business to maintain the Personal Information in order to, for example, complete a transaction, detect security incidents, comply with a legal obligation, or otherwise use the Personal Information, internally, in a lawful manner that is compatible with the context in which the consumer provided the information.

How to Submit a Request to Delete

You may submit a request to delete on email@isoftwarefactory.com

If you submit a request to delete online, you will be asked to confirm separately that you want your Personal Information deleted.

Our Process for Verifying a Request

If we determine that your request is subject to an exemption, we will notify you of our determination. If we determine that your request is not subject to an exemption, we will comply with your request upon verification of your identity and, to the extent applicable,on whose behalf you are making such request. Our verification process may differ depending on whether you maintain a password-protected account with us. If you maintain a password-protected account, we may verify your identity through existing authentication practices available through your account. Prior to deleting the Personal Information, we will ask you to re-authenticate yourself with respect to that account. If you do not maintain a password-protected account, or if you are an account-holder but we suspect fraudulent or malicious activity with your account, we will verify your identity either to a "reasonable degree of certainty" or a "reasonably high degree of certainty" depending on the sensitivity of the Personal Information and the risk of harm to you by unauthorized deletion.

Privacy Shield Notice

The collection and use of data is essential to the value that we provide as a service, as well as improve on the services we provide.

iSoftwareFactory, Trackofit does not disclose information to third parties outside of the reasons listed in this Privacy Policy. Should you disagree with any of the usages, transfers of your information as listed here, or any other reason, we offer you the following choices:

1. Opting out. You can refuse cookies or opt-out of communications as described in this Privacy Policy.
2. Requesting/Updating/Correcting/Removing Information. We describe the methods that you can employ to request, remove, or update your Personal Data in this Privacy Policy.

For the avoidance of doubt, if you wish to exercise your choice to be excluded from the onward transfer of information to third parties, or if you feel like your information will be used for purposes other than what it was intended for, please request the removal of your personal data from our servers as per this Privacy Policy.

Questions

If you have any questions or comments about these Terms of Use or this Site, please contact us by email at support@isoftwarefactory.com